
State Farm® Insurance Agent Susan Smith
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Heather Degarmo
May 6, 2025
"I love State Farm. Have had them for years. Communication is on point and they can and will work with you. Overall very happy with them"
Mikayla Hudson
May 5, 2025
"Josh was super flexible with us getting us a rate lower than anyone else!"
Ali A
May 2, 2025
"Joshua was very helpful"
"Thank you for providing us with your feedback. Have a great day!"
Mary Stewart
April 25, 2025
"Joshua , was very helpful, kind, caring, and knowledgeable.. her really helped me get everything I needed.. Wonderful person. I'm happy I finally found a real human to talk to, and get insurance through.. Could not have asked for anyone better.. Thank you Joshua.."
"Thank you for your feedback on Josh. He is an excellent rep and welcome to the Susan Smith State farm family. Have a great day!"
Brett Wolcott
April 17, 2025
"Worked with Desiree at Susan Smith State Farm. It was a great experience. She got us up a running quickly with one of the best price quotes."
"Thank you for providing your feedback to us. Desiree is a top-notch employee. Welcome to the Susan Smith State Farm family and as always, we are here to help. Thanks again."
Travis Stevens
April 15, 2025
"Had a fast and great experience, Markeysh Houston helped us out and helped us switch and saved us over $500. Thanks for the help!!!!"
"Thank you for your feedback in regard to Markeysh's customer service experience. Welcome to the Susan Smith State Farm Family."
kevin wilson
April 14, 2025
"Josh was very polite, casual and saved me 120 a month. Thanks"
"Thank you for your feedback in regard to your customer experience and welcome to the Susan Smith State Farm Family."
Triniboy maraj
April 12, 2025
"I spoke to your customer service agent today Desiree Hawkins. She was very kind and polite. Very knowledgeable about her job. She went above and beyond to help me understand my question. I would definitely recommend your company to my friends and family. We need more people like her in the customer service industry."
"Thank you for providing us with your feedback in regard to your customer service experience working with Desiree and welcome to the Susan Smith State Farm Family. Have a great day!"
piliar ettinger
April 11, 2025
"Just wanted to say thank you to Desiree she was very helpful and made sure to get me the best affordable insurance and coverage I could get I would highly recommend to family friends and other people as well she was efficient fast and had a very good customer service attitude thank you !"
"Thank you so much for your feedback. Have a great day!"
Michael Stevens
April 11, 2025
"Markeysh was awesome help"
"Thank you for your feedback in regard to your customer service experience. Take care!"
Jimmy Thornsberry
April 11, 2025
"Very helpful and nice"
"Thank you for your feedback on our customer experience. "
Korey
April 11, 2025
"Well stay away from this agent. I had her for several years. Which was fine up until recently. I was paying $333 a month since August of last year since I purchased a new used vehicle about 10-year-old. The other vehicle on the policy is 19 years old. I discussed this with her, and we got it down to $232. I made my payment all is well. Then for the next month's payment I get my bill and it's right back to the $333. So, I reached out to her and she pawns me off onto Jeremiah. He says he's looking into it and will get back. This guy calls me every couple days to tell me he's still looking into only to push the payment up to the deadline to have to re-evaluate the cost of my coverage. I called several times requesting to speak to Susan (who I have been dealing with for years) only to have her refuse to call me back. So moral of the story when the something isn't correct on the agreed payment Susan will ghost you and hand you over to one of her little pawns. She is worthless and will run and hide when she wants to take you for an extra $100 bucks a month. Greed rules this office. Leave and go to Progressive."
"Thank you for providing us with your feedback. "
Trisha Fischer
April 4, 2025
"Markeysh was amazing help. Got us insurance at an amazing price. 100 percent recommend him"
"Thank you for your feedback and welcome to the Susan Smith State farm family. Have a great day!"
Brian Kilpatrick
April 3, 2025
"Very friendly business they are extremely thorough on being in your best interest. Best insurance company and location I have ever been at. 10/10 highly recommend."
"Brian, thank you for your feedback. Here at Susan Smith State Farm, we pride ourselves on a top-notch customer experience. Thanks again and if you should need us, we are here to help. Have a great day!"
Debra Nawrocki
April 2, 2025
"Thank you Josh! You are always very helpful and very professional. I appreciate you always. I give 5 stars because I always understand and know my information and policy are the best for my needs. Thank you again!"
"Thank you for providing us with your feedback. Here at Susan Smith State Farm, we pride ourselves in assisting our customers with a better understanding of your coverage to ensure that on your worst day we got you covered. Thanks again."
Nadir Diomedi
April 2, 2025
"Josh was super helpful and make the process seamless…highly recommended. Great communication"
"Thank you for taking the time to provide feedback on your customer service experience. We appreciate it. Welcome to the Susan Smith State Farm family. Have a great day!"
Jessica Qualls
March 31, 2025
"Josh was very helpful and good work with"
"Thank you so much for your feedback and welcome to the Susan Smith State Farm Family. "
Rebecca Anderson
March 29, 2025
"Hats off to Josh!.I give Josh at State Farm 5 gold stars ad a review. Josh was very helpful in working up a policy for me then having the patience for me to have funds available. He has kept in contact with me but not overwhelming like so many are to the point you don't want to answer the phone. Not Josh. He contacts me just the right amount. When he texts me he is like a very understanding gentleman and very cool to interact with. Great job Josh and keep up the great work. Thanks again for being so understanding. Rebecca Anderson"
"Thank you Rebecca for your feedback about Josh. Welcome to the Susan Smith State Farm Family. Have a great day!"
Eusevio Martinez
March 28, 2025
"Really great customer service very helpful all around best service I've had in awhile thank you guys"
"Thank you for your feedback and welcome to the Susan Smith State Farm family. "
Tracie Farrah
March 25, 2025
"Great follow up from Desiree!! Appreciate her help!!"
"Thank you so much for your feedback. We hope you have a great day!"
tamara deisler
March 19, 2025
"I am so very excited after working with Joshua. He made the experience so easy and he saved us so much money and increasing our coverage. He was very accessible and ready to answer any questions and concerns! Inknew I was in great care upon the first correspondence! Highly recommended and I am so happy to be part of the State Farm Family."
"Thank you for letting us know how we are doing. I’m so glad you had such an amazing experience with Joshua and Susan Smith State Farm. Thank you again for your feedback and welcome to the State Farm Family. "
Jennifer heintz
March 19, 2025
"Joshua is an exceptional insurance agent and State Farm is the best. Insuring 2 cars with them was cheaper than insuring only the less expensive, old car. Awesome coverage too! Wow! Thank you, State Farm!"
"Thank you for letting us know about your experience with Susan Smith State Farm. We are always here to help. Have a great day!"
Rashad Perry
February 7, 2025
"Very happy with the service and details with my agent and how they communicated and stayed active throughout this whole process made me feel very welcomed to join State Farm"
Jill Langdon
May 30, 2024
"HIGHLY RECOMMEND! JOSH WAS SO HELPFUL AND RESPONDED QUICKLY TO MY QUESTIONS! SO PLEASED WITH PRICE, SERVICE AND SUSAN SMITH IS DEFINITELY THE PLACE TO GO! 🤩🥳"
Michael Bray
May 24, 2024
"Susan’s office is the best. 100% any problems I have the staff is on it. Can’t ask for better costumer service."