State Farm® Insurance Agent Susan Smith

"I received Exquisite service through this Agency. Joshua is very knowledgeable, professional and trustworthy and thorough. All questions answered and call backs are EXACTLY AS THEY SAY. This office CARES ABOUT THEIR CLIENTS. I am referring all my Colleagues, friends and family to Joshua! Thank you for lunch and Amazing Experience through your office Susan Smith. GOD continue to Bless you All Abundantly!"

"Estoy sumamente agradecida con josua es un excelente agente y hace que todos sus clientes se bayan con la mejor imagen en verdad Estoy muy feliz de formar parte de esta maravillosa experiencia como clienta 💯×💯satisfecha"

"Cancelled policy on 12/12/2025, a month later still have not received my refund check. Policy was not completed as cancelled until January 6, 2006, per State Farm Corporate Office. Called local office in to inquire and was informed that they had previous address listed on my account and the check was sent there. They stopped payment and are now issuing me another check. So another 7-14 business days. That will make near to 2 months since I cancelled my policy - the same day as I started. Did not use their service. it is taking 2 months to refund me. 2 month in conscience for me- permanent customer lost!"

"As always, State Farm and Susan Smith agency were very professional and informative. I initiate new policies with them today."

"Jeremiah is amazing! Thank you all for the amazing work you do! Great people reasonable prices! Thank you!"

"Joshua has helped me in ways that nobody has helped. He knew the situation that I was in and he has helped me in a wonderful way he got me the price that I could afford. He spent time with me while I could come up with the amount, if everybody treated their customers like he has There be more happy people in the world."

"I recently visited the State Farm office in Alma, Michigan, after calling a week prior about my Drive Safe discount. I was told the drive safe beacon had been delivered and simply “never activated,” even though I never received it in the first place. When I asked how to fix this and ensure my discount was applied for the month, Jeremiah instructed me to drive to the Alma office in person to pick up a beacon instead of waiting for another one to arrive by mail — and assured me my discount would be taken care of. I drove all the way from Mount Pleasant to Alma solely to resolve this, only to be told upon arrival that the discount would not be applied after all. Jeremiah appeared to deliberately avoid the situation by pretending to be on the phone the entire time I was in the office, leaving the other staff to tell me that “there’s nothing they can do.” This experience was extremely unprofessional. I wasted my time, gas, and patience due to misinformation I was given by their own representative. Customers deserve honesty, consistency, and a basic level of respect — none of which I received here. I would strongly caution anyone considering this State Farm office to rethink doing business with them."

"Joshua did a terrific job and was prompt ,curious and professional, very refreshing"

"I highly recommend Joshua Freist because he not only gave me a great deal, but he took the time to listen to my needs and recommended the benefits that will best fit me from the suggested auto, home even life insurance policies. He was very easy to work with and I appreciate his service very much!"

"Joshua was very thorough, patient and helpful in finding me better rates on my home and auto insurance!! Great experience!"

"Josh contacted me that my car insurance cost was going to be less & he wanted to talk to me about considering life insurance in addition to my other policies. He was courteous, informative & not pushy about getting the more expensive option available. He understood living on a budget & not wanting to go above my means, & he recommended an affordable option for my needs. The process was easy & initiated within a few hours of my call. I highly recommend SF & Josh for all your insurance needs!! 5 stars; I’d rate higher than 5 if available 😁👍🫶."

"Been with a different agency for years and Joshua made coming to State Farm really easy and with way better insurance too! Thank you!!"

"Excellent customer service very thorough quoting process love that they asked a lot of questions about my specific property and needs. I hate changing insurance, but they made the process less painful. Desiree is a rock star!"

"Worked with Josh on multiple properties and multiple vehicles, he made the transition over to State Farm seamless and I greatly appreciate all the help!"

"Susan is extremely helpful whenever I need assistance of any kind"

"Very nice and helpful"

"Customer service best ever…second to none! They absolutely care about their customers! My Agent Joshua is the man!"

"Excellent service by Josh Freist who was very patient and thorough explaining the coverages for my home and vehicle. He listened carefully and helped walk me through the documents to get me better coverage at a lower cost. Highly recommend!"

"So happy I found them, best prices around and they’re super friendly. You have questions or need insurance don’t hesitate and call them now and start saving"

"I always work with Markeysh he makes everything so simple and easy to understand. He has great energy and makes me feel like I’m valued and I’m important I’ve had one other insurance agency and it was horrible trying to get through to them for any thing love it here"

"I highly recommend Markeysh! He’s helped me under everything since i turned 18 and had 0 clue how to do anything involving insurance."

"Best experience I’ve ever had with an insurance agent. Joshua took the time to get me a great bundled insurance price. He rocks."

"I love State Farm. Have had them for years. Communication is on point and they can and will work with you. Overall very happy with them"

"Josh was super flexible with us getting us a rate lower than anyone else!"

"Joshua was very helpful"