State Farm® Insurance Agent Susan Smith

"I spoke to your customer service agent today Desiree Hawkins. She was very kind and polite. Very knowledgeable about her job. She went above and beyond to help me understand my question. I would definitely recommend your company to my friends and family. We need more people like her in the customer service industry."

"Just wanted to say thank you to Desiree she was very helpful and made sure to get me the best affordable insurance and coverage I could get I would highly recommend to family friends and other people as well she was efficient fast and had a very good customer service attitude thank you !"

"Markeysh was awesome help"

"Very helpful and nice"

"Well stay away from this agent. I had her for several years. Which was fine up until recently. I was paying $333 a month since August of last year since I purchased a new used vehicle about 10-year-old. The other vehicle on the policy is 19 years old. I discussed this with her, and we got it down to $232. I made my payment all is well. Then for the next month's payment I get my bill and it's right back to the $333. So, I reached out to her and she pawns me off onto Jeremiah. He says he's looking into it and will get back. This guy calls me every couple days to tell me he's still looking into only to push the payment up to the deadline to have to re-evaluate the cost of my coverage. I called several times requesting to speak to Susan (who I have been dealing with for years) only to have her refuse to call me back. So moral of the story when the something isn't correct on the agreed payment Susan will ghost you and hand you over to one of her little pawns. She is worthless and will run and hide when she wants to take you for an extra $100 bucks a month. Greed rules this office. Leave and go to Progressive."

"Markeysh was amazing help. Got us insurance at an amazing price. 100 percent recommend him"

"Very friendly business they are extremely thorough on being in your best interest. Best insurance company and location I have ever been at. 10/10 highly recommend."

"Thank you Josh! You are always very helpful and very professional. I appreciate you always. I give 5 stars because I always understand and know my information and policy are the best for my needs. Thank you again!"

"Josh was super helpful and make the process seamless…highly recommended. Great communication"

"Josh was very helpful and good work with"

"Hats off to Josh!.I give Josh at State Farm 5 gold stars ad a review. Josh was very helpful in working up a policy for me then having the patience for me to have funds available. He has kept in contact with me but not overwhelming like so many are to the point you don't want to answer the phone. Not Josh. He contacts me just the right amount. When he texts me he is like a very understanding gentleman and very cool to interact with. Great job Josh and keep up the great work. Thanks again for being so understanding. Rebecca Anderson"

"Really great customer service very helpful all around best service I've had in awhile thank you guys"

"Great follow up from Desiree!! Appreciate her help!!"

"I am so very excited after working with Joshua. He made the experience so easy and he saved us so much money and increasing our coverage. He was very accessible and ready to answer any questions and concerns! Inknew I was in great care upon the first correspondence! Highly recommended and I am so happy to be part of the State Farm Family."

"Joshua is an exceptional insurance agent and State Farm is the best. Insuring 2 cars with them was cheaper than insuring only the less expensive, old car. Awesome coverage too! Wow! Thank you, State Farm!"

"Very happy with the service and details with my agent and how they communicated and stayed active throughout this whole process made me feel very welcomed to join State Farm"

"HIGHLY RECOMMEND! JOSH WAS SO HELPFUL AND RESPONDED QUICKLY TO MY QUESTIONS! SO PLEASED WITH PRICE, SERVICE AND SUSAN SMITH IS DEFINITELY THE PLACE TO GO! 🤩🥳"

"Susan’s office is the best. 100% any problems I have the staff is on it. Can’t ask for better costumer service."

"Joshua assisted me with getting the best coverage for my new car purchase; he was very responsive and answered all my questions."

"Great service, great prices"

"HORRIBLE customer service. If you want an agent who will guide and advocate for you through the claims process, this isn't your agency."

"The Rep named Josh I delt with ruined my experience. Could not make heads or tails of the situation. Waist of time, do not bother wasting your time with this company. They delete bad reviews but don’t solve them!?? Not good for Bidness"

"They’re great in office, but trying to file any type of claim with their claims dept. needs to be made easier for the customer, agents need to focus on working in tandem together to stay in the loop so they can fulfill their obligations to the policy holder. Communication is key."

"👍"

"Nice and friendly. They do a great job, and are fast at changing your policy to better fit you."